Introduction

Bruhat Bengaluru Mahanagara Palike has set up four Citizens' Service Centres to provide a one-stop on-line facility for citizens of Bengaluru to avail of various services from BBMP. These Centres enable citizens to pay their property tax, obtain birth and death certificates, submit applications for registration of Khathas and sanction of building plans and register their complaints/requests and suggestions about BBMP's services.

The four centres are presently set up in the Head Office of the Bruhat Bengaluru Mahanagara Palike and its three zonal offices at the public utility building, MG Road (East Zone), 2nd Block Jayangar (South Zone) and Sampige Road, Malleswaram (West Zone). The Citizen's Service Centres are open on all working days from 9 a.m. to 12.00 noon and 4 p.m. to 7.00 p.m,in two shifts.

Bruhat Bengaluru Mahanagara Palike is now adding 6 more Citizen Service Centres in the following places.i.e,2 centres in each of east,West and south Zones.The New Citizen Service Centres are:

EAST ZONE: 1.Ward Office-Koramangala 2.ward Office-Indiranagar

WEST ZONE: 1.Ward Office-Sanjayanagar 2.Ward Office-Industrial town

SOUTH ZONE: 1.Ward Office-Madiwala 2.Ward Office-RPC Layout

Property Tax Payment

Citizens of Bengaluru can pay property tax in any one of these centres irrespective of the ward in which the property is located. The property details of all the 5.38 lakh properties which already have been provided with a Khata are computerised and can be accessed on line by any one of these centres. The computerised counters will give information on the tax dues of any property within a matter of a few seconds and generate an official receipt immediately on payment of the tax by cash/cheque or demand draft. The citizens are advised to carry with them an old tax paid receipt or Khata certificate or any such document issued by the BBMP in respect of their property to enable quick tracking of the property on the computer for faster transactions. However, the counters will be able to accept property tax and issue receipt even without such documentation after a few minutes of search of the data base.

Khatha Registration

Citizens can obtain their applications for registration or transfer of Khata of any property at the CSC Counters. Also BBMP guarantees registration/change/amalgamation/bifurcation of Khata within a period of 7 days subject to the proposed change being legally permitted. The status of the application can also be ascertained on line from time to time through the BBMP network. This is expected to do away with the need for the citizens going to the concerned revenue offices of the BBMP several times for effecting any change of Khata.

Birth/Death Certificates

The CSCs are able to issue births and death certificates of any year between 1949 and 2002. The certificates relating to births and deaths for the immediate period of 10 years between 1993 and 2002 are issued across the counter in a few minutes while the certificates relating to earlier periods can be made available within 24 hours. These documents can also be sent by courier to the citizens for a small extra fee of Rs.10. Applications for registration of births and deaths and issue of certificates for the year 2003 are also received in the CSCs. The registration of births and deaths during the current year can also be made in the offices of Medical Officers of Health (MOH) who are designated as sub-registrars for the purpose.

Public Grievances

The CSCs also receive citizens complaints/suggestions/requests in respect of any services provided by the Bruhat Bengaluru Mahanagara Palike in each case the counters will issue a valid acknowledgement and forward the complaints to the appropriate officers of BBMP for being attended to on priority.
A new improved Public Grievance & Redressal module is being implemented and launched on Sept 15th 2006, the details of which are available here.