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Public Grievance & Redressal

New Public Grievance & Redressal System

The Bruhat Bengaluru Mahanagara Palike will launch the eGov Grievance product that manages Public Grievance & Redressal over Internet, Phone and Paper based form.

The eGov Grievance system allows citizens to register their complaints over internet, phone or paper-form and get a complaint tracking number through which the redressal details can be tracked.

The eGov Grievance system also does auto-routing of complaints to the appropriate redressal-officers at BBMP so that complaints can be addressed quickly and efficiently by the right officer.

Another very useful feature(that has found great interest and usage in Delhi and other cities of Karnataka) is the visual reporting facility. Citizens and administrators alike can view the aggregate data from the eGov Grievance system through pie-charts and GIS reports that are made available over the internet.

 

 

Many other advanced features such as SMS integration, email support for citizens who supply email addresses has been made available.

The BBMP's eGov Grievance system is slate to launch on Sept 15th 2006.